errum bd's
Privacy Policy

01 Introduction & Scope of Policy

This Privacy Policy errum bd Explains how personal information of users of the platform (website and related services) is collected, stored, used, and protected. By using our services, you agree to this Privacy Policy.

errum bdBy accessing , creating an account, or using any of our services, you confirm that you have read and understood this Privacy Policy. We may update this policy from time to time — you will be notified of any significant changes.

02 What Information We Collect

errum bd The following types of data are collected. Each piece of information is collected for a specific purpose and with your consent.

We do not collect sensitive information such as religion, political views, or health data, unless legally required.

03 Data Collection Methods

errum bd Your information is collected in a number of ways. Each method is transparent and you have every right to know about it.

• Direct Collection: By completing the registration form, submitting KYC verification documents, and communicating with the support team.
• Automatic Collection: Technical information is collected via cookies, log files, and web beacons during platform use.
• From Third Parties: Transaction confirmation details from payment providers (bKash, Nagad, Rocket).
• From Public Sources: Verification against relevant public databases to prevent fraud.

04 Purpose of Data Use

Collected data is used solely for specific, legitimate, and transparent purposes. errum bd Your data is never misused.

• Creating, managing, and securing your account
• Processing and verification of deposit and withdrawal transactions
• Completing the KYC and age verification process
• Detecting and preventing fraud, money laundering, and illegal activities
• Providing customer support and technical assistance
• Improving platform performance and user experience
• Meeting applicable laws and regulatory requirements
• Sending you relevant promotional offers with your consent

Important: Your data is never shared with third parties for advertising purposes.

05 Data Sharing & Disclosure Policy

errum bd Does not sell, rent, or share your personal data with third parties for commercial purposes. However, data may be shared in the following limited circumstances:

• Payment Provider: Only the information necessary to process transactions with bKash, Nagad, and Rocket.
• Legal Obligations: Information may be disclosed pursuant to a court order or a valid request from a government authority.
• Fraud Prevention: Limited data may be shared with approved security partners.
• Business Transfer: In the event of a company merger or acquisition, users will be notified in advance.

06 Data Retention & Deletion Policy

How long your data is retained depends on the type of information and applicable legal requirements.

• Account Information: For the duration your account is active, and for up to 5 years after closure (as required by law).
• Transaction Records: Retention of at least 5–7 years is mandatory under financial regulations.
• Gaming Log: Up to 1 year for dispute resolution.
• Cookies & Session Data: Session cookies are cleared when the browser is closed; persistent cookies expire after a set period.

Upon a deletion request, all personal data will be removed within the stipulated timeframe, except where retention is required by law.

07 Technical Data Security Measures

errum bd The highest industry technical standards are applied to protect your data.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted and protected against interception.
• Secure Password Hashing: Your password is never stored in plain text; bcrypt hashing is used.
• Firewall & IDS: Firewall and intrusion detection systems are active on our servers 24/7.
• Regular Security Audits: Regular penetration testing and audits are conducted by third-party specialists.
• Access Controls: Only authorised personnel have access to limited data on a need-to-know basis.
• Data Backup: Encrypted backups are regularly maintained to prevent data loss.

08 Your Rights & Controls

You have full rights over your own personal information. errum bd Guarantees the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may object to specific uses of your data.
• Right to Portability: You can obtain your data in a machine-readable format.
• Right to Withdraw Consent: You may opt out of marketing communications at any time.

To exercise this right, [email protected]Contact us at . We will respond within 30 days.

09 Protection of Minors' Data

errum bd's services are intended for users aged 18 and above. We do not knowingly collect personal information from minors.

• Age verification at registration is mandatory
• KYC documents are used to verify age in suspicious cases
• If a minor's information is detected, the account is immediately suspended and all associated data is deleted.
• Parents may raise a complaint regarding a child's account.

10 International Data Transfers

Our servers and data processing facilities may be located in various countries. Regarding international data transfers, errum bd Ensures that:

• Adequate data protection laws are in place in the destination country
• Contractual safeguards apply to all data transfers
• All third-party processors are required to comply with our privacy standards
• Encryption is maintained at all times during data transfer

11 Policy Changes & Updates

errum bd errum bd reserves the right to modify this Privacy Policy. In the event of any changes, you will be notified through the following methods:

• A prominent notice will be displayed on the website
• A summary of updates will be sent to your registered email
• For major changes, 14 days' notice will be provided before taking effect
• The "Last Updated" date at the top of the page will always be visible

Continued use of the service after any changes will be considered acceptance of the updated policy. If you do not agree, you have the right to close your account.

12 Contact & Complaints

For any questions, concerns, or complaints regarding the Privacy Policy, please contact our Data Protection Team.

• Support Email: [email protected]
• Response Time: Typically within 24–48 hours
• Language: Support available in both Bengali and English
• Support Hours: 24 hours a day, 7 days a week

We take every concern seriously and do our best to resolve it as quickly as possible.