Responsible Gaming Policy

errum bdPlay at
Play Responsibly, Play Happily

Let gaming be a source of fun, not stress. Play responsibly to protect your wellbeing, your family, and your finances. errum bd is always here for you.

18+
Age Limit
24/7
Support Services
100%
Secure Platform
5+
Protection Tools
Responsible Gaming
Safe · Healthy · Fun
SSL SECURE 18+
Our Commitment

Responsible Gaming Key Pillars

Errum bd believes every player deserves a safe, enjoyable, and controlled experience. Our 6 core principles are here to keep your gaming life healthy.

Time Limit Settings

Set a daily or weekly gaming time limit. Decide on a clear schedule and stick to it. errum bd provides session timers and reminders to help you stay on track.

Budget Control

Only play with money you can afford to lose. Set deposit limits to protect your finances. Never use money meant for your family's needs on gaming.

Self-Exclusion Feature

If you feel you're losing control of your gaming, use the Self-Exclusion option to temporarily deactivate your account for a set period.

Addiction Prevention

Identify the early signs of gaming addiction and take action in time. Visit our resources section for information on professional help.

Minor Protection

Errum bd is strictly for players aged 18 and above. Use parental controls and device passwords to keep minors away from gaming.

24/7 Help Center

Our support team is always ready to help with any responsible gaming questions or concerns. Never hesitate to reach out.

01 What is Responsible Gaming and why does it matter?

Responsible Gaming means keeping gaming a healthy part of your entertainment — where you maintain full control over your time, money, and emotions. errum bdbelieves that gaming is meant for fun, not stress or hardship.

Online gaming is growing rapidly in Bangladesh. However, many people are unaware that excessive or uncontrolled gaming can negatively impact mental health, family relationships, and financial stability. That's why following responsible gaming principles is essential.

errum bd As a licensed and regulated platform, we are committed to providing you with a safe, transparent, and enjoyable gaming experience. Our responsible gaming guidelines will help you stay on the right track.

Keep in Mind: Gaming should be entertainment, not an investment or a source of income. Always play within your means.

02 Core Rules for Safe Gaming

There are a few fundamental rules to follow in order to practise responsible gaming. errum bd Always encourages its users to follow these guidelines:

  • Only wager an amount that, if lost, won't affect your day-to-day life
  • Never think of gaming as an alternative source of income — it is a form of entertainment
  • Avoid gaming when drinking or under stress
  • Plan your daily gaming time and budget in advance
  • Don't chase your losses by placing bigger bets to recover what you've lost
  • Balance gaming with family, friends, and work
  • Take regular breaks and enjoy time away from gaming
  • Make sure children and minors cannot access your account

03 Recognise the Signs of Addiction

Gaming addiction develops gradually, and people often don't realise they have a problem. Watch out for the following signs:

  • Feeling restless, irritable, or anxious when not gaming
  • Spending more time and money than your set limits
  • Lying to family or friends about your gaming
  • Gaming with borrowed money or by spending your savings
  • Neglecting work, studies, or responsibilities to play
  • Continuously playing with a "I'll win next time" mindset after losing
  • Repeatedly trying to stop gaming but failing

If you notice these signs in yourself, please contact our support team immediately or make use of the self-exclusion facility.

04 Self-Exclusion & Take a Break

errum bd gives you several effective tools to control your own gaming. Self-Exclusion is among the most powerful of these.

If you feel you need a break or some time away from gaming, the following options are available to you:

  • Take a Break: Temporarily suspend your account for anywhere from 24 hours to 30 days
  • Long-Term Exclusion: Take a break from gaming for 3 months up to 1 year or more
  • Permanent Closure: You can also request permanent account closure if you wish
  • Deposit Limit: Set daily, weekly, or monthly deposit limits
  • Session Timer: Keep the auto-logout option enabled after a set period

For Assistance: Contact our support team to access these features — [email protected]

05 Protection of Minors

errum bdThe minimum age to register is 18. We are fully committed to keeping minors away from gaming.

  • Age verification is mandatory at registration
  • Age is confirmed via KYC documents in cases where it is in doubt
  • Parents should use parental control software on their children's devices
  • Never share your login details with anyone, especially children
  • Immediate action is taken upon any report of underage gaming

If parents believe their child is using our platform, please notify our support team immediately. We will investigate promptly and take all necessary action.

06 Mental Health & Support

Gaming addiction is a mental health condition, and there is no shame in it. Seeking help is a sign of courage. errum bd Believes every user deserves the right support.

If you feel that gaming is causing problems in your life, take the following steps:

  • Talk to a trusted family member or friend about any issues you're facing
  • Seek advice from a mental health professional
  • Contact our support team — we ensure full confidentiality
  • Use the self-exclusion feature to take a break from gaming
  • Take up hobbies, exercise, or social activities as alternatives to gaming

You are not alone: The errum bd support team is available 24 hours a day, 7 days a week. Never hesitate to ask for help.

Limits List

Gaming Limits & Controls Categories

A complete list of protection limits and control tools available at errum bd.

Tool Name Description Duration Status
Deposit Limit Set daily/weekly/monthly deposit limits At Any Time Available
Session Timer Auto-logout reminder after a set period Per Session Available
Take a Break Pause your account for 24 hours up to 30 days 1–30 Days Available
Self-Exclusion (Short) Full gaming exclusion for 3 to 6 months 3–6 Months Available
Self-Exclusion (Long) Long-term exclusion from 6 months up to 5 years 6 Months–5 Years Available
Permanent Closure Request to Permanently Close Account Permanent Available
Reality Check Summary of gaming time and spending after a set period Automatic Available
Age Verification Mandatory age verification process at registration Once Mandatory
Check Yourself

Your Gaming What's in control?

Ask yourself the questions below. If you answer "Yes" to more than one, it may be time to seek help.

1. Do you often play longer than you originally planned?
⚠️ Yes — This may be an early sign of addiction
No — Great! Keep it up
2. After a loss, do you place larger bets to try to win back what you've lost?
⚠️ Yes — "Chasing Losses" is a dangerous habit
No — That's the right mindset
3. Have you ever used family funds or emergency money for gaming?
⚠️ Yes — Seek help now, this is a serious warning sign
No — Keep up the responsible behavior
4. Do you feel restless or irritable when you're unable to game?
⚠️ Yes — This indicates emotional dependency; please consult a professional
No — A sign of a healthy mindset

If you answered "Yes" to more than one question, please contact our support team or use the self-exclusion feature.

FAQ

Responsible Gaming Questions About

Answers to the most frequently asked questions from users about responsible gaming.

Not at all. Responsible gaming doesn't mean quitting — it means enjoying gaming while staying fully in control of your time, money, and emotions. Gaming is a great form of entertainment; just make sure it's not affecting other areas of your life.

It depends on the type of exclusion you chose. For a temporary break or short-term exclusion, your account will reactivate automatically once the period ends. For long-term exclusion, you'll need to contact our support team when the period is up. For permanent closure, the account cannot be reopened.

Yes, though for your protection, limit reductions take effect immediately, while increasing a limit is subject to a 24–72 hour cooldown period. This delay helps prevent impulsive decision-making.

Yes. errum bd provides responsible gaming tools, and our support team is ready to help you set up self-exclusion or spending limits. However, for professional mental health support, we strongly encourage you to consult a qualified specialist. We always advocate seeking professional help.

Age verification is mandatory when registering at errum bd. If verification reveals that a user is under 18, their account is immediately closed and all deposits are refunded. Protecting minors is our highest priority.

Contact us by email for any responsible gaming support you need: [email protected]. Our support team is available 24/7 and all information is kept strictly confidential.
Start Responsibly

Safe Gaming, Happy Life

Join errum bd and enjoy a fun experience by following our responsible gaming policy. Our protection tools will keep your gaming life healthy and in control.

100% Safe
SSL Secured
24/7 Support
18+ Only
Responsible Gaming
বাংলা